Deployment Options of IVR
- Purchased Premise Based IVR Platform - This type of equipment is preferred when integration with existing contact center, agent and telephony systems are needed. The customer is required to maintain the system and have an understanding and working knowledge of telecommunications and operational management.
- PEC's Hosted IVR Platform - This is a cloud based service through which PEC provides the customer with a no hassle approach. PEC Telecom's systems are hosted in a Tier 1 Data Center which is manned 24/7. PEC Telecom takes the responsibility for the purchasing of all equipment and maintaining and managing the platform and is rented by a customer on a monthly basis.
Interactive Voice Response(IVR) is a generic term identifying the interaction of an Automated System with a caller via a telephone keypad. An IVR system is the answer, if you need to automate any business procedure over the phone.
An IVR system automates all calls by having an IVR system pick up phone calls, ask questions and even answer those questions for you. IVR systems can take the place of operators, receptionists, secretaries, customer-service representatives and even entire call centers.
Through an IVR system, customers can interact with a company's host system via a telephone keypad or by speech recognition. Further customers can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
PEC's Insight IVR can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.
PEC Telecom offers two different ways in which an IVR Platform can be deployed: