• installChevy
    Chevrolet, USA
  • installCadillac
    Cadillac, USA
  • installOracle
    Oracle Corporation, India
  • installCocacola
    Coca Cola Corporation, India
  • installBud
    Budweiswer, Czech Republic
  • installLipton
    Lipton Tea
  • installLincoln
    Lincoln, USA
  • installMercury
    Mercury, USA
  • installAcura
    Acura, USA
  • installAAA
    AAA, Robinsville, USA
  • installCAA
    CAA, Canada
  • installSony
    Sony Electronics
  • installMotorola
    Motorola Corp.
  • installVolvo
    Volvo Corp, Kuwait
  • installRamada
    Ramada Hotels, USA
  • installSheraton
    Sheraton Hotels and Resorts, India
  • installDoverUS
    Dover United States Air Force Base
  • installBaymont
    Baymont Hotels, USA
  • installBostonNatural
    Boston Natural Gas, USA
  • installSDGas
    San Diego Gas & Electic, USA
  • installEagle
    Eagle Telecom, USA
  • installFCI
    Facilicom International
  • installNYLibrary
    New York, USA
  • installUSLabor
    United States Department of Labor
  • installKeyspan
    Long Island Lighting Co., New York, USA
  • installSkyweb
    SkyWeb Internet, New Jersey, USA
  • install3Com
    3Com, Guatemala
  • installmontcountycollege
    Montgomery County College, Maryland
  • installglaxo
    Glaxo, India
  • installaerobeep
    AeroBeep and Paging Services, New York
  • installelpasoelectric
    El Paso Electric, El Paso, TX
  • installmessagebureau
    Message Bureau, New York
  • installmailpostchicago
    Mail Post, Chicago
  • installstjohns
    St. John Hospital, Wyoming, USA
  • installbrookbond
    Brook Bond Tea
  • installDanat
    Danat Al Ain Resort , UAE
  • installDubaiFC
    Dubai Festival City
  • installHilton
    Hilton Hotels & resorts
  • installHoliday Inn
    Holiday Inn Hotels & Resorts
  • installIntercontinental
    Inter-Continental Hotels & Resorts (IHS)
  • installIHG
    Inter-Continental Hotel Groups
  • installCrowne Plaza
    Crowne Plaza Hotels & Resorts
  • installdialogic
  • installmovenpick
    Movenpick Hotel , Bahrain
  • installlagoon
    Lagoon Hotel & Resort, Dead Sea Jordan
  • installmedia rotana
    Media Rotana , Dubai
  • installLe Vendome
    Le Vendome, Beirut
  • installdivan
    Divan Hotel (Erbil)
  • installPhoenicia
    Phoenicia Intercontinental Beirut
  • installzamzam
    Zamzam Grand Suites, KSA

Insight IVR XML

The PEC Insight Interactive Voice Response (IVR) software is a technology that automates interaction with telephone callers. Insight IVR XML is designed for environments with a distributed architecture. Insight IVR XML allows outside applications to control the call flow, inbound or outbound of the IVR platform. With simple XML messages, any application can be extended to provide IVR functionality. If you wish to manage your own equipment, PEC's Insight IVR XML offers an integrated hardware and software package for purchase.

  • PEC's Insight IVR XML is built on a software platform that has been developed over the last 25 years. The product has been proven around the world to be flexible, robust, and reliable. It is a powerful tool that allows almost any voice application to be created.
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  • Insight IVR XML can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.
  • All PEC Insight IVR XML Systems are built on reliable carrier-grade servers that can be scalable to thousands of ports and configured to your requirements.
  • The Computer Telephony Server Extensible Markup Language (XML) protocol allows an external applications program to communicate with Computer Telephony Server through TCP/IP using the XML format. The external program may instruct Computer Telephony Server to perform Administrative, call control and switching, voice processing, and other functions.
  • Insight IVR XML allows the application developer to develop in any programming language they are comfortable with, and provide IVR functionality.
  • IVR Integration with Central Office - The Insight IVR XML system works in conjunction with Central Office Switches (Telephone Company), PBX switches, or VoIP Gateways (SWITCH). When a caller calls a subscriber number, the SWITCH routes the call to the Insight IVR system.

PEC Telecom offers a variety of configurations and options that will suit your business needs. Your account manager will help you select the precise IVR option for your needs (Purchase or Hosted) and the ideal number of ports required for the successful running of your business.

Contact PEC Telecom today for more information on the most suitable IVR system for your company's needs.

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