• installChevy
    Chevrolet, USA
  • installCadillac
    Cadillac, USA
  • installOracle
    Oracle Corporation, India
  • installCocacola
    Coca Cola Corporation, India
  • installBud
    Budweiswer, Czech Republic
  • installLipton
    Lipton Tea
  • installLincoln
    Lincoln, USA
  • installMercury
    Mercury, USA
  • installAcura
    Acura, USA
  • installAAA
    AAA, Robinsville, USA
  • installCAA
    CAA, Canada
  • installSony
    Sony Electronics
  • installMotorola
    Motorola Corp.
  • installVolvo
    Volvo Corp, Kuwait
  • installRamada
    Ramada Hotels, USA
  • installSheraton
    Sheraton Hotels and Resorts, India
  • installDoverUS
    Dover United States Air Force Base
  • installBaymont
    Baymont Hotels, USA
  • installBostonNatural
    Boston Natural Gas, USA
  • installSDGas
    San Diego Gas & Electic, USA
  • installEagle
    Eagle Telecom, USA
  • installFCI
    Facilicom International
  • installNYLibrary
    New York, USA
  • installUSLabor
    United States Department of Labor
  • installKeyspan
    Long Island Lighting Co., New York, USA
  • installSkyweb
    SkyWeb Internet, New Jersey, USA
  • install3Com
    3Com, Guatemala
  • installmontcountycollege
    Montgomery County College, Maryland
  • installglaxo
    Glaxo, India
  • installaerobeep
    AeroBeep and Paging Services, New York
  • installelpasoelectric
    El Paso Electric, El Paso, TX
  • installmessagebureau
    Message Bureau, New York
  • installmailpostchicago
    Mail Post, Chicago
  • installstjohns
    St. John Hospital, Wyoming, USA
  • installbrookbond
    Brook Bond Tea
  • installDanat
    Danat Al Ain Resort , UAE
  • installDubaiFC
    Dubai Festival City
  • installHilton
    Hilton Hotels & resorts
  • installHoliday Inn
    Holiday Inn Hotels & Resorts
  • installIntercontinental
    Inter-Continental Hotels & Resorts (IHS)
  • installIHG
    Inter-Continental Hotel Groups
  • installCrowne Plaza
    Crowne Plaza Hotels & Resorts
  • installdialogic
    Dialogic
  • installmovenpick
    Movenpick Hotel , Bahrain
  • installlagoon
    Lagoon Hotel & Resort, Dead Sea Jordan
  • installmedia rotana
    Media Rotana , Dubai
  • installLe Vendome
    Le Vendome, Beirut
  • installdivan
    Divan Hotel (Erbil)
  • installPhoenicia
    Phoenicia Intercontinental Beirut
  • installzamzam
    Zamzam Grand Suites, KSA

What is IVR?

Interactive Voice Response(IVR) is a generic term identifying the interaction of an Automated System with a caller via a telephone keypad. An IVR system is the answer, if you need to automate any business procedure over the phone.

An IVR system automates all calls by having an IVR system pick up phone calls, ask questions and even answer those questions for you. IVR systems can take the place of operators, receptionists, secretaries, customer-service representatives and even entire call centers.

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Through an IVR system, customers can interact with a company's host system via a telephone keypad or by speech recognition. Further customers can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

PEC's Insight IVR can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.

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